FAQs

You can sign up to the Fancyfeats app via the Apple App Store and Google Play Store.

Once you’ve chosen your preferred subscription plan, simply complete your personal profile within the “Sign Up” section and you’re ready to get started!

Accounts that are purchased through the App Stores are currently linked to the App Store ID ID associated with the device used to subscribe. This means that users CANNOT use their logins across different device types and app store platforms.

IE you cannot buy a Subscription in the Apple App Store and access your subscription from an Android or other non-iOS device.

You CAN use your app across your iOS devices, provided both devices are logged into the same Apple ID as the origional purchase.

It is important to mention that we only support Smartphones and Tablets at this time.

If payment has been taken by Apple but you are presented with a pop up that asks you to pay again for your subscription please follow the instructions below.

• Open an email and type support@fancyfeat.app
• In the Subject line please type "Cannot access after purchase"
• Please take screenshots of the following:
  

  • Subscription in the Apple App Store:

    1. Go the App Store.
    2. Click your profile circle in the top right hand corner.
    3. Click subscriptions > Fancyfeat
    4. Identify your subscription type and renewal date.
    5. Please send me a screenshot of this page.

     

    See your purchase history on your iPhone, iPad or iPod touch:

    1. Open the Settings app.
    2. Tap your name, then tap iTunes & App Store.
    3. Tap your Apple ID, then tap View Apple ID. You may be asked to sign in.
    4. Scroll to Purchase History and tap it.
    5. Find the Fancy Feat app​, then tap Total Billed.
    6. Please send me a screenshot of this page.

The app does not specifically offer this function, however if you already have set up your Apple TV, Samsung TV or similar, then you can do so. For advice on how to set up streaming or casting to your TV or Computer Screen, please contact your device provider as this is not related to the Fancyfeats App itself

For your convenience, Fancyfeats App subscriptions automatically renew, based on your chosen length of subscription. It will rollover for the same term as your current subscription until you choose to cancel or upgrade your subscription.

Here are the directions you need to cancel your subscription for Apple:

If you are using an iPhone: https://support.apple.com/en-gb/HT202039#whatnext

Once you have canceled you will not be charged again. You can however still use the app for the duration of your subscription.

You can check if your subscription is cancelled on your phone by following these instructions.

Subscription in the Apple App Store:

1. Go the App Store.
2. Click your profile circle in the top right hand corner.
3. Click subscriptions > Fancyfeats.
4. Identify your subscription type and renewal date.

Please submit your cancellation request at least 3 business days before renewal to avoid accidentally rolling into a new subscription period.

Here are the directions you need to cancel your subscription for Google Play:

If you are using an Android: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Once you have canceled you will not be charged again. You can however still use the app for the duration of your subscription.

You can check if your subscription is cancelled on your phone by following these instructions.

See your subscriptions in Google Play:

1. Go to the Google Play Store.
2. Select the menu icon in the top left of your phone screen.
3. Select Subscriptions.
4. Tap the Fancy Feat​ App.

Please submit your cancellation request at least 3 business days before renewal to avoid accidentally rolling into a new subscription period.

As per our Terms and Conditions, we do not offer refunds or credits for unused subscription periods, accidental purchases, medical conditions or any similar reason or event. 

Equally, we are unable to offer refunds to users changing over from a Website Subscription to an Apple Subscription (or vice versa).

Please be aware:

• Cancelling your subscription will not provide a refund, or pro rata remaining subscription charges
• After cancelling your subscription, you will be able to continue using the Fancyfeat app for the course of the remaining duration you have paid for.
• To prevent the billing cycle rolling over once the subscription duration has ended, you can cancel future payments in the Apple App Store or by Emailing Fancyfeat support at support@fancyfeats.app

If you subscribed via Apple App Store, You can upgrade your subscription. To change your subscription (for example from a 1 month rolling to a 6 month rolling subscription) you will need to cancel your current payments in the app store, and wait for your existing term to come to an end, then you can resubscribe for your chosen duration.

Here are the directions you need to cancel your subscription:

https://support.apple.com/en-gb/HT202039#whatnext

https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

Once you have canceled you will not be charged again. You can however still use the app for the duration of your subscription.

You can check if your subscription is cancelled on your phone by following these instructions.

See your subscriptions in Google Play:

1. Go to the Google Play Store.
2. Select the menu icon in the top left of your phone screen.
3. Select Subscriptions.
4. Tap the Fancy Feats​ App.