1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
Means an account required to access and use Our App, as detailed in Clause 4;
means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our App;
means the contract between Us and you for the purchase and sale of a Subscription to Our App, as explained in Clause 6;
means your order for a Subscription;
means Our acceptance and confirmation of your Order, which may be sent by the relevant ‘app’ store (such as Apple or Google);
means a subscription to access Our App, purchased in accordance with these Terms and Conditions;
means a user of Our App;
means any fitness, diet, general health, or other content that may be created and/or uploaded by Users in or to Our App; and
means FANCY FEATS LIMITED, a limited company registered in England under company number 13995752, whose registered address is c/o Insanity Group, 7 Pancras Square, London, N1C 4AG.
2. Information About Us
2.1 Our App is owned and operated by Fancy Feats Limited, a limited company registered in England under company number 13995752, whose registered address is c/o Insanity Group, 7 Pancras Square, London, N1C 4AG.
2.2 The FANCY FEATS name is a registered Trade Mark under Trade mark number UK00003789610.
3. Access and Changes to Our App
3.1 Access to Our App requires a Subscription. Upon purchasing a Subscription, Our App will be available to you for the duration of that Subscription and any and all subsequent renewals.
3.2 We may from time to time make changes to Our App:
3.2.1 Minor changes may be required to make underlying technical alterations, for example, to fix an error or to address a security issue. Where those changes demonstrably alter the user experience or require action by you, we will inform you by email of any such changes (including, if applicable, anything that you need to do), however they will be unlikely to materially affect your use of Our App;
3.2.2 Minor changes may be made to reflect changes in the law or other regulatory requirements. Where those changes demonstrably alter the user experience or require action by you, we will inform you by email of any such changes (including, if applicable, anything that you need to do), however they will be unlikely to materially affect your use of Our App; and
3.2.3 We may develop and improve Our App over time, in some cases making significant changes to it. You will be kept informed of any and all such changes.
3.3 We will always aim to ensure that Our App is available at all times. In certain limited cases, however, We may need to temporarily suspend availability to make certain changes outlined under sub-Clause 3.2. Unless We are responding to an emergency or an urgent issue, We will inform you in advance of any interruptions to the availability of Our App. If We need to suspend Our App for longer than 2 days within any 30-day period, We will add the corresponding time to the duration of your current Subscription period at no cost to you, rounded up to a full day in each case. If We need to suspend Our App for longer than 7 days, you may also have a right to cancel. Please refer to sub-Clause 8.3.5 for details.
3.4 We do not, and cannot, assist you to obtain, set up, maintain, or operate any technology. If you need any assistance or advice about technology, you should seek it from an appropriate third party. We do not, and cannot, give you any advice about what technology is needed or how to use it.
4.1 An Account is required to use Our App.
4.2 You may not create an Account if you are under 16 years of age. If you are under 16 years of age and wish to use Our App, your parent or guardian should create the Account for you and you must only use the Account with their supervision.
4.3 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.
4.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately. We will not be liable for any unauthorised use of your Account. Please note that if you do your share your account, in breach of these conditions, you may be charged twice and will not be refunded. We may also cancel your Account and refuse to provide a refund.
4.5 You must not use anyone else’s Account.
4.6 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the Data Protection Act, as set out in Clause 21.
4.7 If you wish to close and delete your Account, you may do so at any time by emailing firstname.lastname@example.org. Closing your Account will result in the removal of your information from Our system. If you have an active Subscription, your Account will remain active for the duration of the remainder of the Subscription period you are currently in. Closing your Account will also remove any User Content that you have created or uploaded from Our system.
4.8 You acknowledge and agree that:
4.8.1 Any fitness training session (“Session”) may be physically strenuous.
4.8.2 Certain particular or series of exercises or activities may be unsuitable for you if you have special needs, or any medical, health or fitness problem or condition.
4.8.3 Due to the remote nature of the Content, We do not undertake to and cannot attend, assist or advise or arrange for or alert any third party to do so, if during a session you fall ill or have an accident.
4.8.4 Our trainers are not medical or health professionals, and they do not have expertise to diagnose medical conditions or impairments;
4.8.5 Any advice provided by a trainer involved in a Session does not constitute medical advice and is not a substitute for advice provided by a medical professional; and
4.8.6 You voluntarily participate in a Session and the Content with full knowledge that even if a trainer involved in the Session is not negligent there is an inherent risk of personal injury or illness arising from your participation in any exercise or activity and use of any equipment used by you.
4.9 You confirm that you have no health or fitness problems (including, but not limited to cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma or other breathing difficulty; diabetes; epilepsy or other allergy) which may affect Your participation in that or any other Session comprised in any Subscription that you have purchased or subsequently purchase.
4.10 You will ensure that you are fit and well enough to participate in the Content, and that you will at all times be responsible for your own state of health, physical condition and wellbeing.
4.11 If You have any concerns about your fitness or health, you will seek appropriate medical advice from Your GP, Physiotherapist or other relevant professional medical or other adviser before purchasing or participating in any Session.
4.12 Where necessary, you must obtain clearance from a relevant professional medical or other adviser before you participate in any Content. We cannot and do not provide any such advice or clearance.
5. Subscriptions, Pricing and Availability
5.1 We make all reasonable efforts to ensure that all general descriptions of the services available from Us (specifically, Our App) correspond to the actual services that will be provided to you. There may, however, be minor variations from descriptions from time to time.
5.2 Please note that sub-Clause 5.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations in Our services, not to different services altogether.
5.3 Where appropriate, you may be required to select your required Subscription. Different types of Subscription may provide access to different features in Our App. Please ensure that you select the appropriate Subscription when prompted.
5.4 All pricing information is correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes will not affect Subscriptions that have already been purchased, but may affect renewals of Subscriptions.
5.5 All prices include VAT.
6. Subscriptions – How Contracts Are Formed
6.1 You will be guided through the Subscription process when you make a purchase. Before confirming a purchase, you will be given the opportunity to review your chosen Subscription and amend any errors in your Order. Please ensure that you check carefully before confirming your purchase.
6.2 In your Order, You will be able to choose the type of Subscription from either a Lite Subscription, or a Full Access Subscription.
6.3 Each of the Subscription types as set out in sub-Clause 6.2 include the following features:
6.3.1 Lite Subscription:
18.104.22.168 Access to a limited number of skills tutorials;
22.214.171.124 Access to a limited number of training programmes, warm-ups, cool downs and workouts; and
126.96.36.199 Access to a Session timer; or
6.3.2 Full Access Subscription:
188.8.131.52 Access to all skills tutorials;
184.108.40.206 Access to all combos;
220.127.116.11 Access to all training programmes, warp-ups, cool downs and workouts; and
18.104.22.168 Access to a Session timer.
6.4 In your Order, You will be able to choose the period of your Subscription which may vary from either; (i) one (1) month, (ii) three (3) months, (iii) six (6) months, or (iv) twelve (12) months.
6.5 You will be able to manage your Subscription through your Account or through your device settings on the Apple App Store if you purchased Our App through the Apple App Store, including upgrading or downgrading your Subscription.
6.6 No part of Our App, website or any other material constitutes a contractual offer capable of acceptance. By purchasing a Subscription, you are making Us a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us (or the relevant ‘app’ store) sending you a Subscription Confirmation by email. Only once you have been sent a Subscription Confirmation will there be a legally binding contract between Us and you (“the Contract”).
6.7 Subscription Confirmations contain the following information:
6.7.1 Confirmation of your chosen Subscription;
6.7.2 Fully itemised pricing, including, where appropriate, taxes and other additional charges;
6.7.3 Details of the duration of your Subscription including the start date and the end and/or renewal date.
6.8 If We do not accept or cannot process your Subscription purchase for any reason which has prevented you from ever accessing Our App, no payment will be taken under normal circumstances. If We have taken payment in such circumstances, the payment will be refunded to you as soon as possible.
6.9 Subject to the cancellation provisions in Clause 8, once you have confirmed your Subscription purchase, your Subscription cannot be changed until the end or renewal date of that Subscription. Changes made to an auto-renewing Subscription will take effect when the Subscription is renewed.
6.10 By purchasing a Subscription, you are expressly requesting that you wish access to Our App to be made available to you immediately (and will be required to acknowledge this). If you are a consumer, this will result in your right to cancel during the “cooling-off” period being lost. Please be aware that We do not offer any Subscriptions that do not begin immediately. For more details of cancellation, please refer to Clause 8.
6.11 Where applicable, please read the terms and conditions of the relevant ‘app’ store regarding your purchase, which terms and conditions shall also apply. In the event of any inconsistency between those terms and these Terms and Conditions, the terms of the relevant ‘app’ store shall prevail.
7.1 Payment for Subscriptions will be due at the time of purchase. Your chosen payment method will be billed immediately upon confirmation of your Subscription.
7.2 If you purchased your Subscription through the Apple App Store or Google Play Store, payment for your Subscription may also be subject to the payment terms of the relevant ‘app’ store.
7.3 Subscriptions cannot be paused for any reason, subject to the cancellation provisions more fully set out below.
7.4 All Payments for Subscriptions are handled by the merchant from whom you purchase the Subscriptions, such as Stripe, Apple or Google who shall be the merchant of record, subject to their terms and conditions of sale.
7.5 If you purchased your Subscription through the Apple App Store or Google Play Store, your Subscription will be linked to your relevant ‘app’ store account, i.e. your Apple ID or Play Store account and are not transferable.
7.6 Your Subscription will automatically renew for the same term of your initial Subscription unless you cancel your Subscription via the billing platform your Subscription was purchased on. If you purchased your Subscription through the Apple App Store or Google Play Store you must cancel your subscription via those platforms.
7.7 All sales are final.
8.1 Consumers (but not business customers) in the UK and European Union have a legal right to a “cooling-off” period within which distance sales contracts (including those formed online) can be cancelled for any reason. This period, if applicable, begins once a contract is formed and ends at the end of 14 calendar days after that date.
8.2 Please note that, as explained in sub-Clause 6.10, because access to Our App is made available immediately upon the purchase of a Subscription, the 14-day cooling-off period does not apply.
8.3 You may cancel at any time in the following limited circumstances and you may be entitled to a full or partial refund for services or digital content not provided:
8.3.1 We have incorrectly described Our App or it is faulty (please refer to Clause 16 for more details); or
8.3.2 We have informed you of an upcoming change to Our App or to these Terms and Conditions that you do not agree to; or
8.3.3 We have informed you of an error in the price or description of your Subscription or Our App and you do not wish to continue; or
8.3.4 There is a risk that the availability of Our App may be significantly delayed due to events outside of Our control; or
8.3.5 We have informed you that We have suspended, or are planning to suspend, availability of Our App for a period greater than 7 days; or
8.3.6 We have breached these Terms and Conditions or have in any way failed to comply with Our legal obligations to you.
8.4 Subject to sub-Clause 8.3, non-renewing Subscriptions cannot be cancelled. Auto-renewing Subscriptions can be cancelled at any time, however (also subject to sub-Clause 8.3), no refunds can be provided and you will continue to have access to Our App for the duration of the remainder of the Subscription period you are currently in. Cancelling an auto-renewing Subscription only prevents it from being auto-renewed.
8.5 To cancel a Subscription for any reason, please do so via the membership section on www.fancyfeats.app, or if applicable, via the relevant ‘app’ store you purchased your Subscription through.
8.6 We may contact you to ask you why you have chosen to cancel your Subscription and may use any answers you provide to improve Our App in the future, however please note that you are under no obligation to provide any details if you do not wish to.
8.7 Any and all refunds due to you will be made in accordance with the terms of the relevant ‘app’ store.
8.8 In certain limited circumstances, We may cancel your Subscription and/or close your Account. If We take such action, you will be notified by email and We will provide an explanation for the cancellation and/or closure.
8.8.1 If your Account is closed and your Subscription cancelled because you have breached these Terms and Conditions, you will not be entitled to a refund. If you believe We have closed your Account and cancelled your Subscription in error, please contact Us at email@example.com.
8.8.2 If your Account is closed and/or your Subscription is cancelled for any other reason, you will be refunded the remaining balance of your Subscription. The refund will be calculated based upon the price of your Subscription being divided by the total number of days in the Subscription and multiplied by the number of whole days remaining until the end of the Subscription (or, in the case of auto-renewing Subscriptions, until the renewal date). Any and all refunds due to you will be made no later than 14 calendar days after the date on which the closure and/or cancellation becomes effective. Refunds will be made to your original payment method.
8.9 For the avoidance of doubt, We will not offer refunds, unless:
8.9.1 there is a technical issue that we are responsible for, which has prevented you from ever accessing Our App;
8.9.2 a duplicate subscription payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund; and
8.9.3 your Subscription payment was not a genuine transaction (i.e. card fraud).
8.10 Even if you make an accidental purchase, changed your mind, or realised that there are legitimate reasons why Our App is not suitable for you, we will not be able to refund you. Terminating your Subscription early does not give you the right to a refund of any unused portion of your Subscription, even if you stop accessing Our App before the date when your Subscription was set to expire.
8.11 You agree that all sales by Us to You of Subscriptions are final and that we will not refund any transaction once it has been made. We are unable to offer refunds for accidental purchases, unused subscriptions or medical conditions.
8.12 You must cancel your Subscription at least 48 hours before your billing rollover date to prevent an unwanted charge. We are unable to cancel your Subscription for you, and this will need to be completed through the ‘app’ store you used to purchase your Subscription.
8.13 Our App may be likely to present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with Our App’s performance. Issues of this nature are not necessarily the result of an oversight during Our App’s development and may therefore often be out of our control. Nonetheless, we shall always strive to rectify these issues in a timely manner to ensure Our App’s optimum performance for all customers. If we are actively trying to resolve these technical issues, and these issues are not detrimental to the overall usage of Our App, experiencing them will not constitute grounds for a refund.
9. Our Intellectual Property Rights and Licence
9.1 We grant Users a limited, non-exclusive, revocable, worldwide, non-transferable licence to use Our App to access fitness, diet and general health coaching for personal purposes only, subject to these Terms and Conditions.
9.2 Subject to the licence granted to Us under sub-Clause 12.3, Users retain the ownership of copyright and other intellectual property rights in their User Content (subject to any third party rights in that User Content and the terms of any licence under which you use such Content).
9.3 All other Content included in Our App (including all user-facing material, and all underlying material such as code, software and databases) and the copyright and other intellectual property rights in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
9.4 By accepting these Terms and Conditions, you hereby undertake:
9.4.1 Not to copy, download or otherwise attempt to acquire any part of Our App;
9.4.2 Not to disassemble, decompile or otherwise reverse engineer Our App;
9.4.3 Not to allow or facilitate any use of Our App that would constitute a breach of these Terms and Conditions; and
9.4.4 Not to embed or otherwise distribute Our App on any website, ftp server or similar.
10. Links to Our App
10.1 You may link through to Our App provided that:
10.1.1 You do so in a fair and legal manner;
10.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
10.1.3 You do not use any of Our logos or trade marks (or any others displayed on Our App) without Our express written permission; and
10.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
10.2 You may not link to any page other than the homepage of Our App unless using the sharing features of Our App. Deep-linking to other parts of Our App requires Our express written permission.
10.3 You may not link to Our App from any other website the content of which contains material that:
10.3.1 Is sexually explicit;
10.3.2 Is obscene, deliberately offensive, hateful or otherwise inflammatory;
10.3.3 Promotes violence;
10.3.4 Promotes or assists in any form of unlawful activity;
10.3.5 Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
10.3.6 Is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
10.3.7 Is calculated or is otherwise likely to deceive another person;
10.3.8 Is designed or is otherwise likely to infringe (or threaten to infringe) another person’s privacy;
10.3.9 Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 10.3);
10.3.10 Implies any form of affiliation with Us where none exists;
10.3.11 Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks, patents and database rights) of any other party; or
10.3.12 Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
10.4 Please note that the content criteria described above in sub-Clause 10.3 apply only to content over which the owner and/or operator of the website in question has direct control. You will not, therefore, be in breach of these Terms and Conditions if, for example, other users of a website on which you establish a link to Our App post content such as comments that violate the above criteria.
11. Links to Other Content
We may provide links to other content such as websites, web apps and downloadable apps. Unless expressly stated, this content is not under Our control. We neither assume or accept responsibility or liability for such third party content. The provision of a link by Us is for reference only and does not imply any endorsement of the linked content or of those in control of it.
12. User Content
12.1 You agree that you will be solely responsible for any and all User Content that you may create or upload using Our App. Specifically, you agree, represent and warrant that you have the right to create or upload the User Content and the right to use all materials of which it is comprised and that it will not contravene any aspect of Our Acceptable Usage Policy, detailed in Clause 14.
12.2 You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 12.1. You will be responsible for any loss or damage suffered by Us as a result of such breach.
12.3 You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. By creating or uploading User Content, you grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our App.
12.4 If you wish to remove User Content, you may do so by emailing us at firstname.lastname@example.org. You may also revoke the licence granted to Us to use that User Content under sub-Clause 12.3 by contacting us and providing reasonable notice. You acknowledge, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).
12.5 We may reject, reclassify, or remove any User Content created or uploaded using Our App where that User Content, in Our sole opinion, violates Our Acceptable Usage Policy outlined in Clause 14 below, or if We receive a complaint from a third party and determine that the User Content in question should be removed as a result.
12.6 Content is stored on your personal device only and is not backed up. You must retain your own copies of User Content and in the event of loss, it cannot be restored by Us. You accept and understand that we cannot and do not warrant or represent that the User Content will remain accessible by you.
13. Intellectual Property Rights and User Content
13.1 All User Content and the intellectual property rights subsisting therein, unless specifically labelled otherwise, belongs to or has been licenced by the relevant User. All User Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
13.2 Users may not copy, distribute, publicly perform, publicly display, reproduce or create derivative works based upon, another User’s User Content without first obtaining the express consent of the User to whom the User Content in question belongs.
13.3 We may take technical measures to limit and/or restrict the ability of Users to unlawfully copy User Content created using Our App. However, We do not make any representation or warranty that your User Content will not be unlawfully copied without your permission.
14. Acceptable Usage Policy
14.1 You may only use Our App in a manner that is lawful and that complies with the provisions of this Clause 14. Specifically:
14.1.1 You must ensure that you comply fully with any and all applicable local, national and international laws and/or regulations;
14.1.2 You must not use Our App in any way, or for any purpose, that is unlawful or fraudulent;
14.1.3 You must not use Our App to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software or any data of any kind; and
14.1.4 You must not use Our App in any way, or for any purpose, that is intended to harm any person or persons in any way.
14.2 The following types of User Content are not permitted on Our App and you must not create, submit, communicate or otherwise do anything that:
14.2.1 is sexually explicit;
14.2.2 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
14.2.3 promotes violence;
14.2.4 promotes or assists in any form of unlawful activity;
14.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
14.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
14.2.7 is calculated or otherwise likely to deceive;
14.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
14.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 14.2);
14.2.10 implies any form of affiliation with Us where none exists;
14.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or
14.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
14.3 We reserve the right to suspend or terminate your Account and/or your access to Our App if you materially breach the provisions of this Clause 14 or any of the other provisions of these terms and conditions. Specifically, We may take one or more of the following actions:
14.3.1 Suspend, whether temporarily or permanently, your Account and/or your right to access Our App (for more details regarding such cancellation, please refer to sub-Clause 8.9);
14.3.2 Remove any of your User Content which violates this Acceptable Usage Policy;
14.3.3 Issue you with a written warning;
14.3.4 Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
14.3.5 Take further legal action against you as appropriate;
14.3.6 Disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
14.3.7 Any other actions which We deem reasonably appropriate (and lawful).
14.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to, those set out above) that We may take in response to breaches of these Terms and Conditions.
15.1 We may feature advertising within Our App and We reserve the right to display advertising on the same page as any User Content.
15.2 You agree that you will not attempt to remove or hide any advertising using HTML/CSS or by any other method.
15.3 We are not responsible for the content of any advertising in Our App. Each advertiser is responsible for the content of their own advertising material. We will not be responsible for any advertising in Our App including, but not limited to, any errors, inaccuracies, or omissions.
16. Problems with Our App and Consumers’ Legal Rights
16.1 If you have any questions or complaints regarding Our App, please email Us at email@example.com or by using any of the methods provided on Our contact page at www.fancyfeats.app.
16.2 If you are a consumer, you have certain legal rights under the Consumer Rights Act 2015 that may apply to Our App:
16.2.1 Any digital content provided by Us must be as described, fit for purpose, and of satisfactory quality. If digital content is faulty, you may be entitled to a repair or replacement. If a fault cannot be remedied, or has not been remedied within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund. If, as a result of Our failure to exercise reasonable care and skill, any digital content of which Our App is comprised (that is not User Content) damages your device or other digital content belonging to you, you may be entitled to a repair or compensation.
16.2.2 Any services provided by Us must be provided with reasonable care and skill and in compliance with information provided by Us. If We fail to do so, you may be entitled to require Us to repeat or otherwise fix the problem or, if We cannot provide such a remedy, a full or partial refund.
16.2.3 For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
17.1 No part of Our App or any accompanying documentation (whether provided in electronic form or otherwise) constitutes advice on which you should rely and is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to fitness, health, diet, nutrition, mental health and exercise. We make no warranty or representation that any particular result will be brought about as a result of taking part in any Content. Results will differ from User to User depending on various factors, including, without limitation, body type, and nutrition.
17.2 Subject to your legal rights if you are a consumer (as summarised above in Clause 16), insofar as is permitted by law, We make no representation, warranty, or guarantee that Our App will meet your requirements, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
17.3 We make reasonable efforts to ensure that the content contained within Our App is complete, accurate and up-to-date. We do not, however, make representations, warranties or guarantees (whether express or implied) that Our App (and the content therein) is complete, accurate or up-to-date.
17.4 We are not responsible for the content or accuracy, or for any opinions, views, or values expressed in any User Content created or uploaded using Our App. Any such opinions, views, or values are those of the relevant User, and do not reflect Our opinions, views, or values in any way.
17.5 We do not supply or arrange for you to use any other gym or other exercise or training equipment that you will need, but We may in our discretion tell you the type/s of equipment that you will or might need to take part in Content and We may in Our discretion tell you where or how you might obtain any such items of equipment. All equipment that you will need will be at your own cost.
18. Our Liability
18.1 If you are a consumer, We will be liable to you for any foreseeable loss or damage that is caused by Us as a result of Our breach of these Terms and Conditions or Our failure to exercise reasonable care and skill. Loss or damage is foreseeable if it is either obvious that it will occur or was contemplated by you and Us when the Contract between us was formed.
18.2 If you are a business, to the fullest extent permissible by law, We accept no liability for any foreseeable loss in contract, tort (including negligence), for breach of statutory duty, or otherwise arising out of or in connection with the use of (or inability to use) Our App or the use of or reliance upon any Content (whether that Content is provided by Us or whether it is User Content) included in Our App.
18.3 To the fullest extent permissible by law, We accept no liability to consumers or businesses for loss or damage that is not foreseeable.
18.4 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our App or any Content (including User Content) included in Our App.
18.5 If you are a business, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
18.6 We exercise all reasonable skill and care to ensure that Our App is free from viruses and other malware. Subject to sub-Clause 16.2.1, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our App (including the downloading of any Content (including User Content) from it) or any other website or service that We may provide a link to.
18.7 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our App resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
18.8 Nothing in these Terms and Conditions excludes or restricts Our liability in any situation where it would be unlawful for us to do so including fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of applicable consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
19. Viruses, Malware and Security
19.1 We exercise all reasonable skill and care to ensure that Our App is secure and free from viruses and other malware. We do not, however, guarantee that Our App is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in sub-Clause 18.6.
19.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware and other internet security risks.
19.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our App.
19.4 You must not attempt to gain unauthorised access to any part of Our App, the server on which Our App is stored, or any other server, computer, or database connected to Our App.
19.5 You must not attach Our App by means of a denial of service attack, a distributed denial of service attack, or by any other means.
19.6 By breaching the provisions of sub-Clauses 19.3 to 19.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our App will cease immediately in the event of such a breach and, where applicable, your Account will be suspended and/or deleted.
The Use of Our App is also governed by Our Privacy Notice available in your profile page within Our App and within the “Legal” section on your profile page at www.fancyfeats.app. This policy is incorporated into these Terms and Conditions by this reference.
21. Data Protection
We will only use your personal information as set out in Our Privacy Notice available on your profile page within Our App and within the “Legal” section on your profile page at fancyfeats.app.
22. Communications from Us
22.1 If you have an Account, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes, changes to these Terms and Conditions, changes to Our App, and changes to your Account.
22.2 We will never send you marketing emails of any kind without your express consent unless the conditions for a soft opt-in under the law apply. For more information on how you can opt out, please see our Privacy Notice. If you opt out of receiving emails from Us at any time, it may take up to 10 business days for Us to comply with your request. During that time, you may continue to receive emails from Us.
22.3 For questions or complaints about email communications from Us (including, but not limited to, marketing emails), please contact Us at firstname.lastname@example.org.
23. Other Important Terms
23.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
23.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
23.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
23.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
23.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
24. Changes to these Terms and Conditions
24.1 We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our App after the changes have been implemented. You are therefore advised to check this page from time to time.
24.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
25. Contacting Us
To contact Us, please email Us at email@example.com or by using any of the methods provided on Our contact page at www.fancyfeats.app.
26. Law and Jurisdiction
26.1 These Terms and Conditions, the Contract, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.
26.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 26.1 above takes away or reduces your rights as a consumer to rely on those provisions.
26.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, the Contract, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
26.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.